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about us

Aussie Rideshare Club (ARC)

ARC provides specialist vehicle protection and claims management services for rideshare drivers, taxi operators, and commercial fleets across Australia.
ARC operates as an operational partner rather than a traditional insurer. We manage the practical process that follows an incident, ensuring vehicles are protected as income generating business assets and returned to service efficiently.
How the Process Works

ARC follows a clear and consistent operational process

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Incident Report

Incident is reported via WhatsApp, SMS, email, or by calling   03 7056 6464

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Immediate Guidance

ARC provides immediate guidance and next steps

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Claim Assessment

Claims documentation and assessment are coordinated centrally

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Docs Verification

Documentation Verification and claim approval

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Repair Coordination

Vehicle is directed to an ARC approved authorised repair centre

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Quality Monitoring

Repairs are monitored for quality and turnaround

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Vehicle Back on Road

Vehicle is returned to service and the claim is finalised transparently

Claims related communication is handled through
our services

ARC delivers structured vehicle protection and claims management
designed specifically for commercial use

For service or fleet enquiries, contact or call Info@arc-inc.com.au or 03 7056 6464.
The Challenge

Clear Support When Commercial Vehicle Incidents Happen

Commercial vehicle incidents can disrupt daily operations and income. Standard insurance processes are often slow, unclear, and not built for high-use vehicles. We step in to manage the entire process so drivers and fleet owners stay focused on work, not paperwork.

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Daily Use, Real Impact

Commercial vehicles run every day, so even minor incidents cause major downtime. Lost time directly affects earnings for drivers and businesses.

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Insurance That Doesn’t Fit

Standard car insurance isn’t designed for high mileage or platform-based work. This leads to confusion, delays, and unnecessary claim complications.

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Complex Not-At-Fault Claims

Not-at-fault situations are rarely straightforward for commercial vehicles. Without guidance, drivers are left dealing with insurers and repairs alone.

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Active Claim Management

We handle communication, repairs, and claim coordination end-to-end. This ensures faster resolution and minimal disruption to your operations.

our Role

Actively managing the outcomes that matter most.

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Vehicle Oversight

We oversee vehicle protection end to end. Aligned with commercial and platform requirements.

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Claims Support

Claims managed from incident to closure. Ensuring smooth and timely coordination.

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Clear Process

Structured guidance at every stage. Reducing delays and confusion.

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Digital Updates

Consistent communication through digital channels. Keeping all stakeholders informed.

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Fair Outcomes

Focused on fairness and transparency. Driving operational efficiency.

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Claims Assistance

Dedicated support for claim-related queries. Quick help through direct communication channels.

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why ARC

ARC is purpose built for commercial
vehicle operations

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Faster Vehicle
Turnaround
  • 1 Rideshare & Fleet Focus Specialist focus on rideshare and fleet use
  • 2 Active Management Active management rather than passive policy administration
  • 3 Clear Processes Clear Processes designed for commercial vehicle operations
  • 4 Reduced Downtime Reduced downtime through coordinated repairs
  • 5 Claims Certainty Greater certainty during claims through structured guidance
Downtime & Vehicle Support

Protecting Income When Vehicles Are Off the Road

ARC supports rideshare drivers, fleet owners, and commercial operators when vehicle downtime impacts earnings. Through structured, not-at-fault assessments and centrally managed processes, we reduce financial disruption and return vehicles to service as efficiently as possible.

Learn More

Downtime and Loss of Use Support

When a commercial vehicle is off the road, earnings are affected immediately. ARC supports eligible not at fault loss of use situations through a structured income based assessment process.

  • Clear eligibility guidance
  • Consistent and documented assessment framework
  • Reduced burden on drivers to negotiate outcomes
  • Focus on minimising financial disruption

Our priority is returning vehicles to service as efficiently as possible.

Who We Support

ARC works with individuals and organisations that rely on vehicles to operate.

  • Rideshare drivers using platforms such as Uber, DiDi, and Ola
  • Taxi operators and high mileage commercial drivers
  • Fleet owners managing multiple vehicles
  • Businesses requiring compliant and centrally managed vehicle protection

ARC clients value structure, clarity, and dependable claims management.

Our Team

We ensure best insurance services
for our clients.

CAR & CTP

CTP Cover + 24/7 Roadside Assist

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NSW CTP Green Slip

Protect yourself from compensation claims and get coverage for medical treatment, loss of income, and more across Australia.

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South Australia CTP

Financial protection for you and anyone using your vehicle against causing death or injury to other road users anywhere in Australia.

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Roadside Assistance

24/7 emergency support for flat batteries, towing, emergency fuel, flat tyres, lost keys, and caravan assistance.

NSW CTP Green Slip Insurance

At Youi, we offer a range of insurance options for drivers to choose from. That includes NSW CTP insurance (also known as a Green Slip). Ready to get started?

What's Included?

  • Protection from compensation claims: Cover for the cost of injuries sustained by a third party in a motor accident caused by you (or the person driving your vehicle).
  • Your medical treatment and care: On top of medical treatment for third parties involved in the accident, limited cover may also be available for reasonable and necessary treatment and care costs for the at-fault driver.
  • Your loss of income: In addition to lost income for those not at fault in the accident, we may also provide limited coverage if you're the at-fault driver and need time off work due to your injuries.
  • Caravans and trailers: Cover for injuries caused by a trailer or caravan attached to the registered vehicle.
  • Australia-wide cover: Our CTP insurance will have you covered even if you're involved in an accident outside your home state or territory.

South Australia CTP Insurance

Choosing Youi as your Compulsory Third Party (CTP) insurer in South Australia is easy. If you're ready, you can renew your registration right now. Otherwise, nominate us for a future renewal period anytime – there's no need to wait until your current CTP policy expires.

What SA CTP Covers

  • Protection for you and anyone that may use your vehicle against the financial impact of causing death or injury to other road users through the use of your vehicle anywhere in Australia.
  • Liability for injuries caused by a trailer that is attached to the registered vehicle.

What SA CTP Does Not Cover

  • Damage to your vehicle or anything that is attached to it.
  • Damage to any third party's property and/or vehicle.
  • Compensation for an injured driver that is entirely at fault, with the exception of very serious, lifelong injuries which may be eligible for necessary and reasonable treatment, care and support under the Lifetime Support Scheme, regardless of fault.

Roadside Assistance

When car trouble leaves you stranded, Youi Roadside Assist is just a phone call away – available 24/7 and included as standard with Comprehensive car and motorcycle policies, it's the number you'll want on speed dial.

What's Included with Youi Roadside Assist?

  • Flat batteries: Our roadside service will jump-start your motorcycle or car battery. If we can't, we'll provide a replacement battery – subject to availability and for an additional cost – or tow your vehicle to safety.
  • Vehicle towing: If our roadside service can't get your vehicle back on the road, we'll cover the cost of towing to the nearest accredited repairer – up to 20km from the breakdown site in metropolitan areas or 50km in regional areas.
  • Emergency fuel: If you've run out of fuel, Youi will arrange the delivery of up to 10 litres of fuel to help you reach the nearest petrol station. For LPG or electric vehicles, we'll organise a tow to the closest service station, charging depot or safe location.
  • Flat tyres: If you get a flat, we'll swap it with your spare tyre. Or, if your vehicle is towable, we'll organise towing to an approved tyre outlet or the nearest safe location – up to 20km from the breakdown location in metro areas, and up to 50km in regional areas.
  • Lost or locked keys: If your keys are lost - but not stolen - or locked inside your vehicle, Youi car or motorcycle roadside assistance service will either arrange for the spare key to be delivered, help you gain access into the vehicle, or organise a tow if the vehicle is towable. The most we will pay for this service is $250.
  • Caravan and trailer assistance: If your car breaks down while towing a caravan or trailer and can't be driven, we'll cover the towing of both vehicles to the same location, as long as they're towable and you're within your car's towing limits.

Lets Get Your Auto Car
Protection

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Let us take care about your vehicle